Clients may reject goods as inoperable or defective at the time of delivery by notifying iTouch within 30 days of delivery and installation. Return/replacement requests may be placed through iTouch's technical support email address for this purpose (email@example.com) Replacement requests will be processed within 1-2 business days. Clients will receive a return authorization number which must be affixed or included with defective products and shipped to the iTouch technical support team at the following address: ATTN: iTouch Technical Support Team 1225 East Golf Road Suite A Schaumburg IL, 60173 iTouch Shall either replace or repair defective products and refund the amounts you paid for shipping and goods unless any such remedy is disproportionate or impossible. iTouch may test products upon return and charge you any costs incurred by iTouch if returned products are wrongly claimed as inoperable or defective. Refunds will be completed within 2-3 weeks. Most refunds are fully refunded within 3-5 business days after we receive and process your return. Return of products under warranty, a special offer, contract, or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you.
We do not have any specific documentation for Wisconsin yet. Please refer to Illinois for software guidance.Call 847-706-6789x104 for further assistance