Tech Support

847-706-6789 x 104

support@itouchbiometrics.com

General

Return Policy

Clients may reject goods as inoperable or defective at the time of delivery by notifying iTouch within 30 days of delivery and installation. Return/replacement requests may be placed through iTouch's technical support email address for this purpose (support@itouchbiometrics.com)

Replacement requests will be processed within 1-2 business days. Clients will receive a return authorization number which must be affixed or included with defective products and shipped to the iTouch technical support team at the following address:
  ATTN: iTouch Technical Support Team
  1225 East Golf Road Suite A
  Schaumburg IL, 60173

iTouch Shall either replace or repair defective products and refund the amounts you paid for shipping and goods unless any such remedy is disproportionate or impossible. iTouch may test products upon return and charge you any costs incurred by iTouch if returned products are wrongly claimed as inoperable or defective. Refunds will be completed within 2-3 weeks. Most refunds are fully refunded within 3-5 business days after we receive and process your return.

Return of products under warranty, a special offer, contract, or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you.

Software Guides and more

Wisconsin

We do not have any specific documentation for Wisconsin yet. Please refer to Illinois for software guidance.
Call 847-706-6789x104 for further assistance

Oklahoma

Junos Pulse Client Manual


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How to Videos

Schedule an Update

847-706-6789 x 104

We make changes to the Accurate ID software very frequently. Call to check if there is an update available in your state.