Yes. iTouch solutions can integrate with Records Management Systems (RMS), Jail Management Systems (JMS), Automated Fingerprint Identification Systems (AFIS), and Automated Biometric Identification Systems (ABIS). We work with your agency and system providers to determine the appropriate interfaces, integration requirements, and workflows based on your existing systems and biometric environment.

Yes. iTouch offers a complete mugshot capture solution, including both the camera hardware and software as an integrated package. This provides agencies with a consistent solution for capturing, managing, and incorporating mugshots into their booking workflow.

Yes. iTouch mobile solutions support printing from the field. A network-enabled printer can be configured to allow documents captured or generated on the mobile device to be printed back at the station, providing your team with flexibility while working remotely.

No. iTouch does not store your agency’s biometric or transaction data. Your data remains within your organization’s environment and under your control. iTouch provides the software and support necessary to operate the system, while your organization maintains responsibility for the storage, security, backup, and integrity of its data.

Yes. iTouch can assist with migrating data from an existing system when required. Our team will evaluate the existing data, format, volume, and system requirements to determine the appropriate migration approach and ensure the data is properly incorporated into the new environment.

Yes. iTouch provides training and support to help your personnel confidently operate and manage the system. Training is tailored to your solution and agency workflow and can include system operation, fingerprint capture, transaction processing, and administrative functions. Approximately 99% of support requests can be resolved remotely by our technical support team for fast assistance. When an issue requires hands-on assistance, iTouch can coordinate onsite support.